Sometimes clients seek therapy for a variety of reasons whether that be a long-standing mental health struggle or an opportunity to have a trusted space to make personal growth and mental wellness a priority. You can be reassured that we will work with each person to identify their specific needs for therapy and meet their unique goals. We want to support clients through their journey and not keep them in therapy if it is not necessary.

In our initial appointment, this is an opportunity to gather information and have a clear understanding of what the goals are for our sessions together. Counseling can offer a safe space to process your emotions, gain insight and deeper self-awareness, explore your family of origin dynamics and patterns, learn necessary skills to cope with various stressors and anxieties of life.

Your privacy and confidentiality is of the upmost importance to our practice. As a client your records, any communications are confidential unless:

Privacy Policy

1. Information you and/or your child or children report about physical of sexual abuse of a minor or an elder person. As mandated reporters, we are, in such circumstances, obligated by Texas State Law to report this information to the Texas Department of Family and Protective Services. 

2. You provide information that informs us that you are in danger of harming yourself or another person.

3. You sign a release of information to speak with possibly a doctor or family member. 

Cancellations: 

We understand that sometimes clients need to cancel sessions. If you are unable to make your appointment, please reach out to the office within 48 hours to avoid being charged for your appointment time. 

Please check with your therapist at E&E regarding insurance benefits, we do accept Flexible or Health Spending accounts for payment. After every session we can provide clients with Superbills to submit to their insurance company to seek reimbursement for services depending on their discretion. Please note that a diagnosis will be given to be reimbursed by the insurance company. 

The cost of sessions ranges from $130-$175 for a 45-minute session, and we accept cash, and all major credit cards. Please check with your therapist if they are in network with your insurance provider. 

We can provide a superbill to submit to your insurance company for reimbursement, this is based on your unique policy.

Another option is to file the claim on your behalf through a third-party billing company, Mentaya. Here is the link below to verify your benefits.

Mentaya Benefits Calculator

Required Consumer Notice (HB 4224 / Sec. 181.105)

How to Request Your Health Care Records

If you wish to request a copy of your health care records held by Empower and Elevate:

1. Submit your request in writing to rachael@empowerandelevate.net

2. Include your full name, date of birth, contact information, and a clear description of the records you are requesting.

3. You may be required to sign an authorization form before records can be released.

Our team will respond within one week and in accordance with applicable law regarding access to protected health information.

How to Contact the Appropriate Licensing or Disciplinary Authority

Consumers have the right to contact the governmental authority that licenses or regulates health care providers. Depending on the type of license involved, you may contact one of the following:

Professional Licensing BoardsMany health professions are regulated by specific state boards or councils (e.g., nursing, counseling, social work, etc.). You can find licensing authority contact information through the Texas Attorney General’s consumer health care regulation list or via the Texas Health Professions Council. If you are unsure which licensing authority regulates your provider, please contact us, and we will assist you.

How to File a Consumer Complaint

Under Texas law, you may file a complaint if you believe your rights regarding access to health records or other consumer protections have been violated.

Texas Office of the Attorney General – Consumer Protection Division

The Office of the Texas Attorney General maintains an online portal where consumers can file complaints related to consumer protection issues, including those involving access to health care information.

File a Complaint Online: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/General Consumer Protection Information:https://www.texasattorneygeneral.gov/consumer-protection

You may also contact the Attorney General’s Consumer Protection Division by mail or phone, as listed on their website.

Additional Information

For more details about consumer rights relating to health records, privacy protections, and the full list of state agencies that regulate health care providers and handle complaints, visit the Texas Attorney General’s Consumer Information Website under Texas Health & Safety Code § 181.103.